Delivery is always free and is usually within 3-6 working days.
The products are delivered by the courier GLS from Monday to Friday during office hours. Dispatches and deliveries are not made on Saturdays, Sundays or national holidays.
Always choose an address where someone is available to collect the package. If you prefer to receive your order at the office or at a reception, please also indicate the name of the contact person.
On this site returns are also always free. You can find more information in the "Returns and Refunds" section.
In the order confirmation email there is the Tracking Number, a code that allows you to track the package in real time on the UPS website.
If you are a registered user, you can follow your order directly from the "My Orders" section.
The courier will try to deliver your package again. If the second delivery attempt is unsuccessful, GLS will leave a delivery notice with contact details and your order will be deposited at a collection point. By contacting GLS, you will be able to collect your order at the office specified.
If you are not able to collect your order from the collection point, after a few days the package will be returned to our warehouse. You will be contacted by Customer Services to verify whether you would like it to be delivered again or a refund.
We currently ship to: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
Remember to select the Country according to where you want the order delivered - consider that if you are ordering a gift, you should select the Country where the receiver is living.
We cannot deliver to post office boxes or "hold mail" services.
We do not deliver in the following areas:
Campione d'Italia Lugano Lake, Livigno
French Overseas Departments